Privacy Policy
Your privacy matters to us. This policy explains how Xolmeris Dravino collects, uses, and protects your personal information when you use our business presentation services.
Information We Collect
Personal Information You Provide
When you engage with our services, register for programs, or contact us, we collect information you voluntarily provide:
- Contact details including name, email address, phone number, and business address
- Professional information such as job title, company name, and industry sector
- Educational background and experience relevant to our programs
- Payment information for course enrollment and service fees
- Communication preferences and feedback about our services
Information Collected Automatically
Our website and digital platforms automatically collect certain technical information:
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent, and navigation paths
- Location data based on IP address for regional content customization
- Cookie data to enhance user experience and website functionality
How We Use Your Information
Primary Business Purposes
We use your personal information exclusively for legitimate business purposes related to providing quality financial presentation education and services.
Your information helps us deliver personalized learning experiences and maintain professional communication throughout your educational journey.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact details, educational background | Contract performance |
| Communication | Email, phone, communication preferences | Legitimate interest |
| Payment Processing | Financial information, billing address | Contract performance |
| Website Improvement | Usage data, technical information | Legitimate interest |
Information Sharing and Disclosure
Third-Party Service Providers
We work with carefully selected third-party providers who assist in delivering our services. These partners include:
- Payment processors for secure financial transactions
- Email service providers for course communications and updates
- Cloud storage services for secure data management
- Analytics providers to improve website functionality
All third-party providers are bound by strict confidentiality agreements and data protection standards consistent with Australian privacy laws.
Legal Disclosure Requirements
We may disclose your information when required by Australian law, including:
- Compliance with court orders or legal proceedings
- Response to lawful requests from government authorities
- Protection of our legal rights or those of our clients
- Prevention of fraud or security threats
Your Privacy Rights Under Australian Law
Access Rights
You have the right to request access to personal information we hold about you. We'll provide this information within 30 days of your request, subject to identity verification.
Correction Rights
If you believe any information we hold is inaccurate or incomplete, you can request corrections. We'll update your information promptly once verified.
Deletion Rights
You may request deletion of your personal information, subject to our legitimate business needs and legal retention requirements.
Communication Preferences
You can opt out of marketing communications at any time while continuing to receive essential service-related updates about your programs.
Exercising Your Rights
To exercise any of these rights, please contact our privacy officer using the details provided below. We'll respond to your request within reasonable timeframes as required by Australian privacy legislation.
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you're not satisfied with how we handle your privacy concerns.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encrypted data transmission using industry-standard SSL protocols
- Secure servers with regular security updates and monitoring
- Access controls limiting staff access to necessary information only
- Regular security audits and vulnerability assessments
- Staff training on privacy and security best practices
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we have established procedures to:
- Immediately contain and assess the scope of the breach
- Notify relevant authorities within required timeframes
- Inform affected individuals when legally required
- Take corrective action to prevent future incidents
Data Retention and International Transfers
Retention Periods
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Student records: Maintained for seven years after course completion for certification purposes
- Communication records: Retained for three years to maintain service continuity
- Financial records: Kept for seven years in compliance with Australian tax legislation
- Marketing preferences: Retained until you withdraw consent
Cross-Border Data Transfers
When necessary for service delivery, we may transfer your information to overseas providers who meet Australian privacy standards. All international transfers include:
- Adequate privacy protection equivalent to Australian standards
- Contractual safeguards requiring secure data handling
- Regular monitoring of overseas provider compliance
- Your explicit consent where required by law
Cookies and Website Technology
Cookie Usage
Our website uses cookies to enhance your browsing experience and provide personalized content. We use several types of cookies:
- Essential cookies required for website functionality
- Performance cookies to analyze website usage and improve services
- Functional cookies to remember your preferences
- Marketing cookies for relevant content delivery (with your consent)
You can control cookie settings through your browser preferences, though disabling essential cookies may affect website functionality.
Updates to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes:
- We'll notify you via email if you're a registered user
- Updated policy will be posted on our website with a new effective date
- Continued use of our services constitutes acceptance of the updated policy
- You'll have the opportunity to withdraw consent for new uses of your information
Contact Our Privacy Officer
For questions about this privacy policy or to exercise your privacy rights, please contact us:
Mackay QLD 4740
Australia
This privacy policy was last updated on 1 March 2025 and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.